Refund & Cancellation Policy
Digital Products
Tutorial videos, e-books, presets, actions, LUTs, templates and all the other software or digital media that I could produce, but probably never will.
My refund or cancellation policy for digital products is simple. No refunds. Once you paid, a download link will give access to the stuff you paid for and it’s fair to assume that you will download it, open it and learn from it. Even if you decide it’s not enough for you, I do not do false advertising. In fact, my descriptions are very accurate. From what there is to learn down to the meta data of the videos.
Tours & Workshops
If we plan to go on a trip together.
For tours and workshops, we understand that plans can change. If you need to cancel, please let us know as soon as possible. To make it all fit on our end, we have a strict cancellation policy for workshops in place:
🔹 The full amount of any workshop is due 90 days in advance.
🔹 Full refund for cancellations made 90 days or more before the workshop starts.
🔹 50% refund for cancellations made 31 - 89 days before the workshop.
🔹 No refund for cancellations made within 30 days of the workshop or for no-shows.
In the event of severe weather or unforeseen circumstances, we may need to reschedule or cancel the workshop. If this happens and it’s on our end, you will be offered a full refund.
Physical Products
Books, second hand camera gear, merch.
No refunds. Except for the occasional crowd funding campaign. The refund policy for crowdfunding is discussed on the crowdfunding page.